Humanscale's Terms & Conditions - Commercial

The terms and conditions below apply to all purchases, with the exception of orders placed on Humanscale.com or through authorized retail partners.

Exceptions may apply. Please contact your sales rep for more information.

TERMS OF PAYMENT

CREDIT TERMS

Customers must complete a credit application, with current information, which must be signed by an owner or officer. Upon approval, a line of credit may be set by our Credit Department. Orders without approved credit must be prepaid upon order placement.

Credit card payments from Humanscale dealers are subject to a 3% convenience fee.

CREDIT POLICY+–

The basis for an approved line of credit may be changed or cancelled at Humanscale’s discretion and advance payment may be required. Standard terms of payment are Net 30 from date of shipment.

PLACING AN ORDER

ORDER PLACEMENT

A purchase order must be issued to Humanscale for all orders. Humanscale prefers purchase orders in PDF format but will also accept purchase orders as Word or Excel files.

Contact your Sales Representative or Humanscale Support for more information on where to submit your purchase order. Humanscale is also EDI capable; contact edi@humanscale.com for more information.

PURCHASE ORDER REQUIREMENTS

Purchase orders must include the following:

• Purchase Order Number
• Bill-to Address
• Ship-to Address
• County of Final Destination (for orders shipping outside of the US/Canada)
• End User Company Name
• Model Number*
• Product Quantity
• Special Pricing Request Number (if applicable)
• Unit Price with Discount
• PO Total
• PO Acknowledgement Email Address
• Delivery Contact (Name and Phone Number)
• Payment Information

Please also include the following information, when available:

• Requested Delivery Date or Ship Date
• Product Description*
• Special Delivery, Shipping, and/or Packaging Instructions
• Name of Humanscale Representative

*If the product description differs from the model number, products will be ordered based on the model number provided on the PO.

ORDER DEPOSITS

The following order deposits will apply to all orders and will be due upon order placement:

• A 25% deposit will be required for orders with a total greater than $100,000.
• If available credit does not cover the balance of the order, a deposit will be due in the amount exceeded.

PRICES, FEES, AND TAXES

PRICES

All discounts and list prices are subject to change. Prices are those in effect at the time of order placement.

Beginning September 15th, 2025: All orders shipping to United States destination addresses will incur an additional 6% tariff surcharge.

If a requested shipment date is more than 90 days after the order date, Humanscale reserves the right to price said order based on the published list price as of the shipment date.

TAXES

Humanscale list prices do not include sales tax or duties. Customer is responsible to remit all such taxes and duties.

Humanscale requires a State Resale/Exemption Certification to be on file at its main office at time of order placement for orders that are tax exempt. Sales made without said Certificate will be charged the appropriate sales tax.

ORDER FEES

Humanscale will assess the following non-refundable order fees to all invoiceable orders.

• Freight Administrative Fee A 5% Freight Administrative Fee will be added to all cross-border shipment orders (for example, an order where the order is billed to the U.S. but shipped to Canada).
• Freight Forwarding FeeAn 8% Freight Forwarding Fee will be added to all orders shipped to Puerto Rico.
• Separation Panel Setup Fee A fee of $400 applies to all orders containing separation panel items, in which the net value of the separation panel items on the order is less than $2,000, regardless of the net value of other product lines.

ORDER CHANGES AND CANCELLATIONS

All requests to change or cancel an order must be requested by submitting a Support Ticket.

Order changes are defined as:

• Deletion of line items
• Changes in style, color, or quantity
• Changes to requested ship or delivery date
• Changes to ship-to address on orders in transit

Changes or cancellations are not accepted on special order or custom product orders.

Order changes may be subject to additional order fees or adjustment in pricing.

Fulfillment of cancellation and/or change requests is dependent on order status. Irrespective of when notified, changes or cancellations are not binding upon Humanscale until Humanscale issues a written acknowledgment of the change or cancellation.

CHANGES AND CANCELLATION FEES

Products Outside of eFloat Lite and eFloat Flex:

Changes or cancellations may be requested up to 1 business day after order placement without incurring a fee (except for special orders and custom products, for which change and cancellation requests are not accepted). After this time, changes or cancellations may be requested up to the following number of business days prior to the acknowledged ship date without incurring a fee equal to 10% of the net order line value.

*Fee waived if requested within 1 business day of order placement

eFloat Lite and eFloat Flex:

Changes or cancellations to eFloat Lite and eFloat Flex items may be requested within 1 business day after order placement without incurring a fee. Changes or cancellations will not be accepted after 10 business days of order placement.

The change/cancellation fee amount is based on the number of business days after order placement on which the request is submitted to Humanscale Customer Care via a Support Ticket:

SHIPPING AND DELIVERY+–

All parcel shipments will include Photo Proof of Delivery, and freight shipments will require a signature upon delivery. To have the requirement for your shipment removed, submit a Support Ticket to review your order options. If the requirement is removed from your order, Humanscale will not authorize carrier claims on your shipment.

All shipments are sent with a signature required. To have the signature requirement removed, submit a Support Ticket to review your order options. If the signature requirement is removed from your order, Humanscale will not authorize carrier claims on your shipment.

DELIVERY ISSUES+–

Any delivery issues must be noted at the time of delivery and reported to the carrier and Humanscale (by submitting a Support Ticket) for correction. Claims against Humanscale for shortages, errors, etc., must be made via a Support Ticket within the following time frames from time of delivery or customer waives right to make such a claim:

• External Damage: 24 hours
• Delivery Shortage: 3 Calendar Days
• Concealed Damage/Loss: 5 Calendar Days

Humanscale will file all freight claims. In order to receive credit, customer agrees to cooperate and assist in the procedures set out by the carrier and Humanscale.

TECHNICIAN SERVICES

Billable technician services are those provided by Humanscale or Humanscale-sourced 3rd party technicians that are not covered under Humanscale warranty, such as installation or repairs.

A purchase order including technician service fees must be issued to Humanscale and acknowledged with a Humanscale Order Number prior to requesting services. This Humanscale Order Number must be provided when requesting services.

For service pricing, please submit a Support Ticket or contact your Sales Representative. Technician service pricing is subject to change at any time.

By accepting technician services, you agree to the following:

• Humanscale is not liable for any damage to property.
• All valuables need to be removed from the space where service occurs.
• All animals need to be removed from areas where service will occur.

RETURNS

Returns must be requested within 30 days of product receipt by submitting a Support Ticket and can only be processed with proof of purchase from Humanscale.

• All returned and non-damaged refused orders are subject to a fifteen percent (15%) restocking fee.
• Seating, separation panels, eFloat Lite, eFloat Flex, and custom/special order returns will not be accepted.

If Humanscale agrees to restock the product, customer must return it freight prepaid to Humanscale, F.O.B., to the original shipping point or as otherwise instructed by Humanscale Customer Care. If the returned product is not in resaleable condition, customer will not receive credit for the return.

• Return Authorizations expire sixty (60) days after the date of issue.
• Products returned to Humanscale without a Return Authorization will not be accepted.

WARRANTY

Warranties are available to the original customer only and are non-transferable. For these warranties to be valid, the Humanscale product must have been purchased directly from Humanscale or an authorized third-party vendor.

Humanscale offers the following warranties on its products, subject to any exclusions and limitations as set forth.

SUBMITTING A WARRANTY REQUEST+–

In the event a product or product part is defective in material or workmanship during the warranty period, and Humanscale receives notice of the defect within the warranty period via a Support Ticket, Humanscale will determine if the defect is covered under warranty. To submit a warranty request, create a Support Ticket and include your original Humanscale Order Number or Purchase Order Number.

Humanscale, at its option, may replace or repair the defective product or product part determined to be under warranty with the same or comparable product or product part as determined by Humanscale. Performance of any repair or replacement does not renew or extend the warranty period.