Humanscale's Terms & Conditions - E-Commerce

Humanscale will attempt to accommodate basic shipping instructions, such as “call ahead” or “deliver before 12:00 p.m..” To request to add shipping instructions to your order, submit a Support Ticket.

All shipments are sent with a signature required. To have the signature requirement removed, submit a Support Ticket to review your order options. If signature requirement is removed from your order, Humanscale will not authorize carrier claims on your shipment.

Humanscale will file all freight claims. In order to receive credit, customer agrees to cooperate and assist in the procedures set out by the carrier and Humanscale.

External Damage: External damage is defined as damage to the shipping container, visible at time of delivery, resulting in internal damage to the package contents.

Humanscale will not issue full credit for returned product unless customer notes damage on the delivery receipt at time of delivery on the freight bill as it is signed, with as much detail as possible (i.e., number of cartons, type of damage), and submits a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, details, and photos of the issue.

Upon review of eligible claims, Humanscale will provide return instructions and a chargeable replacement order will be processed; credit will be issued after the disposition of damaged product is determined.

A delivery shortage is defined as missing packages (whole boxes or pallets) within a shipment upon delivery.

If customer determines that there is a delivery shortage, customer will note shortage at time of delivery to the carrier on the freight bill, and submit a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, and details of the delivery shortage.

Upon review of eligible claim(s) a replacement order will be processed.

Concealed Damage/Loss: Concealed damage/loss is defined as internal damage to package contents, or missing items within a package, not visible at time of delivery.

If customer determines that there is concealed damage or loss, customer will retain merchandise in the original packaging and submit a Support Ticket immediately (not to exceed 24 hours from time of delivery) with the order number, product information, details, and photos of the issue.

Upon review of eligible claim(s) a replacement order or credit will be processed.

By accepting Humanscale installation services, you agree to the following:

• Humanscale is not liable for any damage to property.
• All valuables need to be removed from the space where installation occurs.
• All animals need to be removed from areas where installation will occur.

Humanscale offers the following warranties on its products, subject to any exclusions and limitations as set forth below:

By accepting Humanscale repair services, you agree to the following:

• Humanscale is not liable for any damage to property.
• All valuables need to be removed from the space where installation occurs.
• All animals need to be removed from areas where installation will occur.

Exclusions and Limitations

Humanscale warrants that, at the time of customer’s receipt, the product will be in good working order and will be free from defects in materials and workmanship for the duration of the warranty term, as set forth above.

These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse and/or failure to follow instructions relating to the product’s installation or intended use.

Humanscale will not be responsible for damage due to service, maintenance, modifications or tampering by anyone other than a Humanscale authorized representative. Humanscale will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature.

These warranties do not cover damage caused by a carrier or transportation of the product from one location to another, or alterations made by owner. Humanscale does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by Humanscale, failure to perform preventative maintenance, or damage caused by peripherals not supplied by Humanscale.

*Float and eFloat Products: Modifying or tampering with any part of the base of the Float or eFloat Table will render the warranty void. The warranty on the Float Table applies to the base and work surface if the table top is provided by Humanscale, and only to base if the table top is provided by a third-party, provided that the third-party table top meets the following requirements: (i) has a depth of 36” or less, (ii) has a width of 72” or less, and (iii) the total weight load including work surface is no more than 130 lbs for the standard base and no more than 160 lbs for the heavy duty base.

**Ballo: Ballo is not a task chair. It has not passed the BIFMA or European EN standards for office seating. The Ballo in an exercise chair that is designed for dynamic seating and frequent movement. All Ballo instructions should be followed to ensure a comfortable experience.

Disclaimer

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NON-INTERFERENCE, AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Humanscale does not warrant that customer’s use of the Humanscale product will be uninterrupted or error free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply. This Limited Warranty is subject to change without notification

LIMITATION OF LIABILITY

Purchaser's remedies set forth herein are exclusive and the liability of Humanscale with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. In no event will Humanscale be liable to purchasers for any special, collateral, incidental or consequential damages however caused, whether by Humanscale’s negligence or otherwise. The remedies provided above are the purchaser's sole remedies for any failure of Humanscale to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of Humanscale, with respect to or arising out of the product furnished hereunder.